1. General Business Information
| Item | Details |
|---|---|
| Seller and service operator | General Incorporated Association Shikaku |
| Representative and person responsible for operations | Kohei Ito |
| Address | 2nd floor, Niu Building, 2-1-17 Nihonbashi, Chuo-ku, Tokyo 103-0027, Japan |
| info@signs.io | |
| Inquiries | Contact form |
| Telephone | 050-3623-7407 (through a telephone relay service) |
| Telephone service hours | Weekdays, 10:00 a.m. to 5:00 p.m. (Japan Standard Time). For routine inquiries, please use the contact form |
- All prices shown include Japanese consumption tax.
- No shipping charges apply to our online services.
- You are responsible for the devices, internet access charges, data charges, and other costs needed to use the services.
2. Premium Membership
Premium members can access the learning materials and features available to Premium members.
Plans
One-month Plan
JPY 2,980 (tax included) / automatically renews every month
12-month Plan
JPY 30,960 (tax included) / automatically renews every 12 months
| Item | Details |
|---|---|
| Contract term and total price | The selected term is one month or 12 months. Unless you cancel, your membership renews for the same term and you are charged the amount shown above each time |
| Payment methods | Credit card. Currently supported brands are Visa, Mastercard, JCB, American Express, and Diners Club |
| Payment timing | The first payment is due when you sign up. Subsequent payments are due at renewal, as shown on the membership screen (currently described as the last day of the contract term) |
| Service availability | Access becomes available after the payment process is completed |
| Stopping the next renewal | You can cancel through My Page during your contract term. You can continue using the membership until the end of that term, and you will not be charged for the next term |
| Refunds for customer-requested cancellation | If you cancel during a contract term, we generally do not provide a prorated refund or a refund for the remaining period. The exceptions in Section 6 apply, including where required by law |
| Application period | We normally do not set an application deadline. If applications are accepted for a limited period, the deadline is shown on the application screen |
- Canceling Premium membership and closing your member account are separate procedures.
- Please check your contract term and next renewal date on the membership screen.
3. Online Conversation Points
Points can be used to book online conversations.
3.1 Price and Purchase Units
JPY 980 (tax included) per 100 points. Points are sold in units of 100.
Examples: 200 points for JPY 1,960 / 500 points for JPY 4,900 / 1,000 points for JPY 9,800
| Item | Details |
|---|---|
| Who can purchase | Signs I/O members, including members without Premium membership |
| Payment timing | At the time of the point purchase |
| Payment methods | Credit card and PayPay (planned) |
| When points are credited | Points are credited after we confirm that payment has been completed |
| Automatic renewal | None. Point purchases are separate from your Premium membership contract |
| Premium membership benefit | If you are a Premium member at the time of purchase, you receive free bonus points equal to 10% of the points purchased |
| Purchased point expiry | 12 months from the purchase date. The validity period is shown before purchase, and the specific expiry date and time are shown on the balance screen after purchase |
| Bonus point expiry | Generally three months from the date they are granted. The validity period is shown before purchase, and the specific expiry date and time are shown on the balance screen after grant, separately from purchased points |
| Additional confirmation for high-value purchases | If a single purchase totals JPY 30,000 or more, including tax, additional confirmation is required regarding expiry, the general restriction on cash refunds, and the intended use |
| Purchase limit | A purchase is not permitted if it would bring the purchase-value equivalent of your unused paid points above JPY 100,000. Free points are not included |
| Standard cash refunds | We generally do not provide cash refunds after purchase for personal reasons. The exceptions in Section 6 apply, including where required by law, duplicate payments, incorrect charges, or circumstances for which we are responsible |
| Purchase period | We normally do not set a purchase deadline. A deadline is shown for limited-period sales |
Purchasing points alone does not guarantee eligibility to use online conversations or a booking at your preferred date and time. Please check the conditions of use beforehand.
3.2 Conversation Duration and Required Points
Each conversation lasts 15 minutes.
| Booking method and pricing category | Required points |
|---|---|
| Omakase (Match Me) | 100 points |
| Choose a Partner — Rank 1 | 125 points |
| Choose a Partner — Rank 2 | 150 points |
| Choose a Partner — Rank 3 | 200 points |
| Choose a Partner — Rank 4 | 250 points |
| Choose a Partner — Rank 5 | 500 points |
Conversations are provided at the date and time of the confirmed booking. The date and time, required points, free-cancellation deadline, recording conditions, and other conditions are displayed before you apply. For methods that require matching or acceptance, receiving an application and confirming a booking are separate steps.
Points for one conversation are reserved when you apply or book, and are consumed according to the conversation outcome and cancellation conditions. Only points that remain valid through the scheduled start time can be used. Reserving points does not extend their expiry. Eligible free points are used first, in order of earliest expiry, followed by purchased points in order of earliest expiry.
3.3 Cancellations and Unconfirmed Bookings
| Situation | Treatment of points |
|---|---|
| Cancellation of the entire application before matching is confirmed, or failure to establish a booking | All reserved points are returned |
| User cancellation up to and including exactly 24 hours before the booking starts | Full return |
| User cancellation after that deadline but before the scheduled start time | Generally consumed in full |
| User absence without notice | Generally consumed in full |
| Conversation cannot take place for reasons attributable to the partner, Association, or Service | Eligible for full return |
| User's sudden illness, accident, device issues, individual connection issues, or similar circumstances | Normal cancellation and absence conditions generally apply |
| Disaster, evacuation order, widespread communications outage, or similar circumstances | Exceptions are assessed individually under Article 9 |
Please use the booking screen for standard cancellations. At or after the scheduled start time, reports are handled as absence or problem reports rather than standard cancellations.
If a conversation cannot take place because of a problem attributable to the Association, the conversation partner, or the Service, the Association checks connection records and other evidence and returns all points used to the user's balance. Users wishing to have another conversation should make a new booking. A full return is the standard response when the total time during which conversation could not take place is five minutes or more out of the 15-minute session; individual circumstances are also considered when it is less than five minutes. Rights recognized by law are not affected.
For a user's sudden illness, accident, device or individual connection issues, settings, insufficient preparation, or similar circumstances, points are returned in full for cancellation at least 24 hours before the booking starts, and consumed in full for later cancellation or absence. Rights recognized by law are not affected.
For disasters, evacuation orders, widespread communications outages, or similar circumstances, the Association checks official information, connection records, and other evidence and individually decides whether exceptional treatment is necessary and what it should entail. Users requesting exceptional treatment should contact us within 24 hours after the booking's scheduled end. Where objectively verifiable circumstances exist, such as widespread communications disruption caused by a disaster, acceptance of a late request is assessed individually. Acceptance does not guarantee a return of points. This submission deadline does not extinguish claims recognized by law.
We may request an explanation or supporting materials to the extent needed for the assessment. We do not request unnecessary diagnostic details or personal information.
Holding points does not extend their expiry dates. Points returned following cancellation, an unsuccessful request, or similar circumstances retain their original paid or free classification and expiry dates. Points that have expired by the time they are returned do not become available for use again.
Where a conversation cannot take place for reasons attributable to the Association or a conversation partner and returned points cannot be used because they have expired, appropriate measures will be explained individually. This does not automatically extend the original points' expiry dates or prevent refunds or other measures required by law.
Further details are set out in Articles 6, 8, and 9 of the Online Conversation Service Terms. Returning points is different from providing a cash refund.
4. Corporate Online Conversation Programs
Fees, contract terms, service contents, payment methods and timing, the number of conversations, duration, termination, cancellation, and other conditions are specified in each program's quotation, individual agreement, or information provided. Where bank transfer or another payment method is used, the applicable contract conditions govern.
The point purchase and use conditions in Section 3 do not apply to corporate programs.
5. Fan Meetings and Other Events
| Item | Details |
|---|---|
| Participation fee | Shown in each event's announcement and application screen |
| Payment methods | PayPay and PayPal. The methods available for each event are shown on its application screen |
| Payment timing | Generally when you apply to participate. If a separate payment deadline applies, it is shown on the application screen |
| Date, time, and method of provision | The event is provided at its scheduled date and time. The date, time, and format are shown in the announcement and application screen |
| Application deadline | Shown in each event's announcement and application screen |
| Cancellation at the participant's request | Whether cancellation is allowed, the deadline, and refund conditions are shown in each event's announcement and application screen |
| Cancellation by the organizer | Refund conditions for cancellation by the organizer are shown in each event's announcement and application screen. We respond in accordance with those conditions and applicable law |
6. General Refund Exceptions and Inquiries
The usual restrictions on refunds requested for personal reasons do not exclude responses required for cancellation, termination, or refunds under applicable law, duplicate payments, incorrect charges, or non-performance for which we are responsible. If you encounter a problem, please tell us the transaction or booking date and time, reference ID, and relevant circumstances through the contact form or by email.
7. Technical Requirements
Please see the Recommended Technical Requirements.
Latest revision: October 1, 2026
Initial establishment: July 25, 2019